Frequently Asked Questions

In order to reveal the answer to a specific question below, simply click on the relevant question and a drop-down field will appear with the necessary information for that selection.

Generic Information

How can i purchase a product online?

The Clearance Zone operate a secure and efficient online store from which you can browse and purchase products. You can complete a purchase by following the step-by-step guide from the product description page.

How can you offer such reduced prices?

We source products from leading suppliers at minimal prices because the product may have:

  • Returned to the retailer
  • Over-stocked
  • Unwanted Goods
  • Minor Design Faults
  • Damaged in Transit

How often does your product range change?

We are always sourcing new products from the leading manufacturers to increase our product range. The Clearance Zone product range continues to expand throughout all furniture categories.

How can i receive updates on the latest bargains?

You can sign-up to our email newsletter which boasts the latest and best discounts that The Clearance Zone has to offer. This can be done quickly and simply by entering your email address in the newsletter field on the footer of the website.

Is it possible to view my product before purchasing?

Your ability to complete a purchase informed and confident is vital to us. You can visit our Kingston Upon Hull warehouse to view and inspect our products before committing to a purchase online.

Delivery Information

How much will i be charged for delivery?

Delivery costs vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom. You will be provided a quotation on any delivery before committing to the purchase.

How long will my product(s) take to arrive?

Timescales vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom. This information will be provided in your order confirmation email after the purchase has ben completed.

Will multiple purchases be delivered together?

In some instances particular products may come direct from the manufacturers and in those case where you have ordered multiple items, you may have multiple shipping costs and separate delivery timescales. All of this information is highlighted in your shopping basket when you checkout.

What should I do if I have not heard from the courier?

Please refer to your order confirmation email received after you have placed your order for all relevant contact information and any specialist instructions.

If for any reason we are unavoidably delayed, we will get in touch to let you know.

We try our very best to let our customers of any potential delay as soon as possible.

Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.

What happens if i am not in for a delivery?

Please refer to your order confirmation email received after you have placed your order for all relevant contact information.

How can i track my order?

To find out the latest status of your order, please refer to your order confirmation email received after you have placed your order for all relevant contact information and any specialist instructions.

Please note that in most cases the customer services team will not have a more specific time of arrival for any order.

We will let you know if anything changes with your order via email, text or phone. So it’s really important that your contact details are up to date on your Clearance Zone account.

Who can sign for my delivery?

In most cases recipients of deliveries must be 18 years or older.

Returns Information

Can i return a product if i change my mind?

Refunds are offered for most products within certain time periods; any special instructions for non-returnable items will be highlighted at the time of purchasing. Please note that certain products can only be returned if they are faulty.

If you want to return a product because you’ve changed your mind, please refer to the Delivery Confirmation email you received after you’ve purchased, and use the methods available to you.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

Can i return a faulty or damaged product?

If any of our products arrive damaged or are faulty, please refer to the delivery confirmation email that has all relevant contact information on to submit a return.

How do i return a product to you?

Please refer to your Delivery Confirmation email to see instructions on How to return a product.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

Will my delivery charge be refunded?

If you are returning a damaged or faulty product, The Supplier will cover the cost of the return.

If your return is for any other reason, you are responsible for the organisation and any relevant costs of the return – which will be indicated by the Supplier.

Please note, if you do not return the product to us within 30 days of cancelling your order, you will be responsible for our costs in recovering that product from you.