Returns Policy

When you buy from The Clearance Zone, we want you to be happy with your purchase. However, we know sometimes you may need to return products.

This policy sets out when you can return products, and how to do so.

If you change your mind

Refunds are offered for most products within certain time periods; any special instructions for non-returnable items will be highlighted at the time of purchasing. Please note that certain products can only be returned if they are faulty.

If you want to return a product because you’ve changed your mind, please refer to the Delivery Confirmation email you received after you’ve purchased, and use the methods available to you.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

If your product arrives damaged or is faulty

If any of our products arrive damaged or are faulty, please refer to the Delivery Confirmation email that has all relevant contact information on.

If you can see the product is damaged prior to opening and accepting the product

How to return a product

Please refer to your Delivery Confirmation email to see instructions on How to return a product.

Please ensure at all times, the packaging is secure and fit for return. We ask that you look after the product whilst it’s in your possession and that when you return the product; you also include all the original packaging, tags, labels and accessories.

Return charges

If you are returning a damaged or faulty product, The Supplier will cover the cost of the return.

If your return is for any other reason, you are responsible for the organisation and any relevant costs of the return – which will be indicated by the Supplier.

Please note, if you do not return the product to us within 30 days of cancelling your order, you will be responsible for our costs in recovering that product from you.

Delivery charges

If you are returning all of your order, we’ll refund your delivery charge in full. If you’re only returning some of the products, your delivery charge will not be refunded.

Getting your refund

If you are entitled to a refund, we will refund you as follows:

If you paid by payment card, we will refund you on the same payment card.

Your statutory rights

Nothing in our returns policy affects your statutory rights. If you would like to know more about your legal rights, please visit the Direct Gov website.

*Please note that we are not responsible for the content of external websites.