Delivery Information

Our delivery partners aim to fulfil all orders within the timescales stated in your order confirmation that you receive after you have placed an order with us.

Delivery costs and timescales vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom.

In all cases, please refer to your order confirmation email you will/have received after you have placed your order.

 

Frequently Asked Questions

What should I do if I have not heard from the courier?

Please refer to your order confirmation email received after you have placed your order for all relevant contact information and any specialist instructions.

If for any reason we are unavoidably delayed, we will get in touch to let you know.

We try our very best to let our customers of any potential delay as soon as possible.

Unfortunately, delays can happen which are often beyond our control. If this means your order cannot be delivered on the confirmed delivery date, we will let you know as soon as we know of any delay. Please check the confirmed delivery date on your order confirmation and ensure you have not received any further emails or text messages from us with updates on the progress of your order.

What happens if I am not in for a delivery?

Please refer to your order confirmation email received after you have placed your order for all relevant contact information.

Please note, for security or legal reasons certain products must be signed for by an adult, 18 years or older.

How can I track my order?

To find out the latest status of your order, please refer to your order confirmation email received after you have placed your order for all relevant contact information and any specialist instructions.

Please note that in most cases the customer services team will not have a more specific time of arrival for any order.

We will let you know if anything changes with your order via email, text or phone. So it’s really important that your contact details are up to date on your Clearance Zone account.

Who can sign for the delivery?

In most cases recipients of deliveries must be 18 years or older.