Delivery Information
We aim to fulfil delivery within the timescales agreed. In most cases deliveries are made within 14 days but a member of our customer service team will be in touch within 48 hours of you placing your order to discuss a delivery date.
Some deliveries are free but delivery costs and timescales vary dependent on the size of your order, the product you are ordering and your location in the United Kingdom.
In all cases, please refer to your order confirmation email you will/have received after you have placed your order or give us a call on 01482 487559.
FREQUENTLY ASKED QUESTIONS
WHAT SHOULD I DO IF I HAVE NOT HEARD US?
If you have not heard from us please give us a call on 01482487559.
We will contact you within 48 hours of an order being placed to discuss the next steps.
WHAT HAPPENS IF I AM NOT IN FOR A DELIVERY?
All customers will be called to confirm a delivery date and then called the day before delivery to confirm a hours time slot. If delivery is failed due to no answer and presuming delivery is attempted within the time slot agreed a re-delivery charge will be applied. This will be discussed with you by a member of our customer service team when re-booking delivery.
Please note, for security or legal reasons certain products must be signed for by an adult, 18 years or older.
HOW CAN I TRACK MY ORDER?
To track your order please call us on 01482487559 and a member of our customer service team will be happy to help.
WHO CAN SIGN FOR THE DELIVERY?
In most cases recipients of deliveries must be 18 years or older.
OAK FURNITURE DELIVERIES
Deliveries of Oak Furniture will in the main be delivered via a courier who will arrange delivery within 10 working days of ordering. Once the order has been placed we will be in touch to confirm the next steps surrounding delivery. Many larger orders may be delivered through our own, in-house 2 man delivery teams.
DELIVERY AREAS
Areas We Do Not Cover
- Scottish Offshore Islands*
- Scottish Highlands including PA,PH & AB
- Northern Ireland
- Isle Of Man
- Isle Of Wight
- Republic of Ireland
- Other Channel Islands
Out of Area Delivery Surcharge
Our free delivery area covers most of Great Britain. For our customers who live further afield, we normally apply a surcharge per set, which will vary depending on location and the set ordered. Please note that orders to these delivery areas may take longer to reach you and may be delivered via a courier so assembly may not be included. Should the incorrect delivery region be selected for delivery to highland or non-mainland UK please note that you will be liable to pay the surcharge by telephone after completing your order.
The areas this surcharge applies to are:
- Scottish postcodes (Excluding Glasgow and Edinburgh)
- Most areas in Wales (excluding Cardiff and Swansea)
- Devon and Cornwall
If you have any queries on the matter please feel free to give a member of our customer service team a call and we’ll be happy to help.
